Payment service providers (PSPs) are the pipes your revenue flows through. When one has an outage, a rise in declines or a settlement delay, someone has to notice, contact them and follow it up. That's part of what our payments team does.
First-line contact with your providers
We handle first-line communication with third-party providers about payment-related issues — from a single stuck transaction to a provider-wide problem — and take ownership until it's resolved, keeping the impact on your customers as small as possible.
Reports that show how each provider performs
We extract reports on a regular basis to make sure your payment providers are operating properly. That means you can see which methods are approving, which are declining and where money is waiting, without pulling the data yourself.
Deposit settlement
Deposits aren't finished when the player sees their balance. We make sure deposits are received in your e-wallets and bank accounts, so finance can reconcile with confidence.
Better procedures over time
Because we work with your providers every day, we see where processes slow down. We stay up to date with industry trends, changes and requirements and suggest procedures that make your payments organisation run better.
What we watch for
- Declines — a rise in declined payments on a method, card scheme or market.
- Speed — deposits or payouts taking longer than they should.
- Settlement — late, partial or missing settlements to your accounts.
- Disputes — chargeback and dispute notifications that need a response.
What we need from you
A list of your payment providers and the methods each one handles, account manager and support contacts, and access to provider portals and reports. From there we agree a reporting schedule that fits how your finance and payments teams work.
Why it matters
A provider that quietly starts declining more payments costs deposits every hour it goes unnoticed. Catching it early, switching traffic where your setup allows and getting the provider to fix it protects revenue and keeps players depositing.
PSP management is part of our payment processing service. Tell us which providers you use.