Know-your-customer (KYC) and anti-money laundering (AML) checks protect your licence, your payment relationships and your players. We review and process regular checks of customer documentation in accordance with your AML and compliance policies.
Checks are ongoing, not one-off
Verifying a player at registration is only the start. Circumstances change, deposit patterns change and documents expire. Our team carries out regular reviews, not just a one-time check, and records every decision and the reason for it.
What a document review covers
- Identity — a valid government-issued document that matches the account.
- Address — recent proof that matches the registered address.
- Payment method ownership — confirming the card, e-wallet or bank account belongs to the player.
- Source of funds or wealth — when your thresholds or risk indicators call for it.
The exact documents and thresholds come from your policy and the rules of each licence you hold.
Consistent, recorded, escalated
Consistency matters more than speed alone. We work from your written procedures, keep a record of each review and escalate anything outside the rules rather than making a judgement call on your behalf. Responsible gambling (RG) concerns that come up during a review go to the right team straight away.
Keeping honest players moving
Most players are exactly who they say they are. Asking for documents early, explaining clearly what's needed and processing them promptly keeps withdrawals within your SLAs and keeps complaints down.
When checks are triggered
Most operators combine scheduled reviews with triggers: a withdrawal above a set amount, a change in deposit behaviour, a new payment method or a flag from the risk team. Clear triggers mean every player is treated the same way, which is fairer for players and easier to defend in an audit.
What we need from you
- Your written KYC and AML procedures, including the thresholds for each licence you hold.
- The list of documents you accept and how recent they must be.
- Access to the back office where documents are uploaded and recorded.
- Escalation contacts for compliance and responsible gambling cases.
Read our guide to AML document checks in iGaming payments, or talk to us about your setup.