Payment processing is how money moves between your players and your business: deposits coming in, withdrawals going out, and every check in between. It has to be fast enough to keep players happy and careful enough to keep you compliant. That's the work our team does for iGaming operators every day.
What payment processing covers
For an online casino or sportsbook, payment processing is a series of steps that make sure money is transferred smoothly and securely in exchange for your services. A withdrawal request, for example, has to be checked against the player's account history and documents, approved under your Fraud and Risk policy, sent through the right payment provider and confirmed — all within the timeframe you've promised.
We take on that operational work as an extension of your team. You keep your payment providers, your policies and your back office; we provide the people who run the desk.
What our team handles
- Payment processing through payment providers, e-wallets and bank accounts, sent successfully within the timeframes in your SLAs and in line with your Fraud and Risk policy. See withdrawal processing.
- Document reviews — regular checks of customer documentation in accordance with your AML and compliance policies. See KYC & AML checks.
- Provider communication — first-line contact with third-party providers about payment-related issues. See PSP management.
- Issue ownership — we take ownership of any issue that comes up during the shift, manage it and take the most efficient course of action to minimise the impact on your customers.
- Queries and escalations about payments, risk, AML, responsible gambling (RG), PSPs and finance, including escalations from your customer service department.
- Reporting — regular report extraction to make sure your payment providers are operating properly.
- Deposit settlement, making sure deposits are received in your e-wallets and bank accounts.
- Industry awareness — keeping up to date with trends, changes and requirements in iGaming payments.
- Process improvement — suggesting procedures that make your payments organisation run better.
Working inside your policies
Every operator's rules are different. Before we process a single transaction, we go through your Fraud and Risk policy, your AML and compliance procedures and your service-level agreements, so that every decision our team makes is one your compliance officer would make. When something falls outside the rules, we escalate it rather than guess.
Why payments decide player trust
Players forgive a slow page. They don't forgive a slow withdrawal. Delayed payouts are one of the most common reasons for complaints, chargebacks and negative reviews in online gaming — and every one of them costs you more than the transaction itself. A payments desk that clears requests on time, asks for documents early and explains clearly what's needed is one of the cheapest retention tools you have.
Who it's for
Our payments service suits operators who want an experienced payments desk without building one from scratch: new brands getting ready to launch, established operators adding markets or extending their hours, and teams that need cover while they recruit. Because we work within your existing setup, there's no new platform for your players to get used to.
How to start
Tell us which payment providers you use, your markets and the hours you need covered. We'll go through your setup in detail and suggest how we can help. Send us your details or read about our affiliate partnerships.